FAQ

Frequently Asked Questions

How can I contact customer support?

You can reach our customer support team by visiting our Contact page or by emailing us at support@vanessavaleriejewels.com
Our customer support is available 24/7, and we aim to respond to all inquiries within 24 hours.

Where do you ship to?

We currently ship within the United States.

What are the shipping costs?

We offer free standard shipping on all orders within the United States.

How long will it take to receive my order?

Below are our estimated delivery times:

  • Order cutoff time: 5:00 PM (EST). Orders placed after this time will be processed the next business day.

  • Order processing time: 1–3 business days (Monday–Friday).

  • Transit time: 5–10 business days (Monday–Friday).

  • Estimated delivery time: 6–13 business days.

For more information, please visit our Shipping Policy.

Is my payment information secure?

Yes. Your payment information is protected using secure SSL encryption technology. We work with trusted payment providers and continuously monitor our systems to ensure a safe and secure checkout experience.

What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary slightly depending on your device or location and will be displayed at checkout.

Where can I find more information about payments and policies?

You can learn more by reviewing the following pages:

  • Privacy Policy

  • Terms & Service

  • Payment Policy

My estimated delivery time has passed. Where is my order?

Most orders arrive within the estimated delivery timeframe. In rare cases, delays may occur due to carrier or logistical issues.

You can track your order at any time using the Track My Order page.

If you have not received your order 3 business days after the estimated delivery date, please contact us via our Contactpage or email us at support@vanessavaleriejewels.com.

How long do I have to request a refund?

You may request a refund within 30 days after your order has been delivered.
Please review our Return & Refund Policy for full details and eligibility requirements.